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Contact
Get in touch
The quickest way to get help is often one of the options below. If you still need us, send a message and we’ll get back to you as soon as possible.
Looking for something specific?
These links usually beat waiting for an email reply.
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Repairs & Setups
No appointment needed on showroom open days. Same-day re-strings available most days.
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Sell / Trade-In
Cash • Store Credit • Consignment. We base values on current market trends & sold listings.
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Guitar Lessons
All ages & abilities. Beginners welcome — we’ll help you get started.
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Orders & Delivery
Shipping, tracking, collection and common order questions.
Before you contact us
You might find the answer below — if not, send us a message and we’ll help.
Do I need an appointment for repairs or setups? +
No appointment is needed on showroom open days — just bring your guitar in and we’ll book it in for you.
Do you offer same-day re-strings? +
Yes — same-day re-strings are available most days. If you’re pushed for time, it’s best to contact us first to check availability.
How long do setups usually take? +
Most setups are completed within a few working days. For more complex work, we’ll discuss timing with you before booking in.
Do you buy used guitars? +
Yes — we offer cash purchases, part-exchange, and consignment depending on what suits you best.
How do you price trade-ins? +
All prices are based on current market values and recent sold listings from platforms such as Reverb and eBay.
Is consignment better than selling outright? +
Consignment can often achieve a higher return if you’re happy to wait a little longer. We’re always happy to explain the options in store.
Are guitars shipped fully set up? +
Yes — all guitars are checked and professionally set up before dispatch.
Can I collect my order in store? +
Absolutely. Choose local collection at checkout and we’ll let you know when it’s ready.
Are lessons suitable for adults / complete beginners? +
Definitely. We teach all ages and abilities, from complete beginners to advanced players.
Send us a message
We usually reply within 1 working day. If it’s urgent and you’re local, popping in during opening hours is often quickest.